Tessa Kleynhans effortlessly blends her hospitality expertise and personal touch, creating unforgettable experiences for every guest at Vergenoegd Löw.
From the moment you meet Tessa Kleynhans, her calm demeanour puts you at ease, setting the tone for a warm and welcoming guest experience. With a multifaceted career in hospitality and marketing, Tessa blends her personal touch with professional expertise, making every guest feel like they’re at home.
Tessa began her journey as a venue manager and curator, honing her organisational and guest relations skills. “I’ve always believed that every detail counts,” she says with a smile. “From the moment a guest walks through the door, it’s all about creating an unforgettable experience.” Her role as an Estate Ambassador at Delaire Graff Estate deepened her commitment to enhancing guest experiences, while her transition into sales and account management at RSAWEB broadened her proficiency in managing client relationships.
Joining Vergenoegd Löw was a dream come true, allowing Tessa to merge her passion for hospitality with strategic thinking. Drawn to the estate’s rich heritage and inviting atmosphere, she quickly recognised its dedication to quality in both service and wine production.
In her role, Tessa’s days are anything but boring. One minute, she’s managing reservations, and the next, she’s coordinating marketing initiatives – all while ensuring operations run seamlessly. “Every day is an adventure,” she quips. “You never know what challenges will pop up, but that’s what keeps things exciting.”
One challenge Tessa faces is adapting to the fast-paced nature of the hospitality industry, where each day can bring unexpected changes. To navigate this, she emphasises clear communication and prioritises tasks. “I’ve learned to roll with the punches,” she shares. “With a great team, we turn challenges into opportunities for growth.”
The most rewarding aspect of her work? Creating meaningful guest experiences that feel unique and personal. “There’s nothing better than seeing a guest leave with a smile,” Tessa says, her eyes sparkling. She finds satisfaction in being part of a dedicated team that continuously seeks improvement, believing that challenges are worthwhile when they elevate the overall experience.
Looking to the future, Tessa aims to enhance guest experiences even further, focusing on personalised luxury services while preserving the estate’s intimate charm. “I envision expanding Vergenoegd Löw’s global presence and forming strategic partnerships to elevate its recognition,” she says with enthusiasm.
Outside of work, Tessa enjoys nature and has recently taken up birdwatching. “It’s a wonderful way to connect with my surroundings and unwind,” she explains. She values a balanced approach in her role – being detail-oriented while remaining flexible and empathetic, fostering positive interactions with both her team and guests.
Tessa Kleynhans is a dynamic addition to Vergenoegd Löw, bringing extensive experience and a commitment to creating exceptional guest experiences. Her journey is just beginning, and the future looks promising for both her and the estate.