Domestic
Shipping
Policy

Domestic Shipment processing time

All orders are processed within 7 business days. Orders are not or delivered on weekends or holidays.

During periods of high volumes of orders, shipments may be delayed by several days. Please allow for additional days in transit for your delivery. should there be a period of significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates

Shipping charges for your order are calculated and displayed at checkout.

Estimates of size, delivery period, and cost are shown below.

Orders over R2000.00 are shipped free within South-Africa.

Orders below above mentioned, will be charged at R85 per case.

Delivery Charges are subject, without notice, to change according to promotions and/or carriers changes. Delivery delays can occur and your patience in these instances is appreciated.


Shipment confirmation & Order tracking

Confirmation will be received by our accounting office. You will receive a tracking number from us/our shipping partner to track your order.


Customs, Duties, and Taxes

Vergenoegd Löw The Wine Estate is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.


Damages

Vergenoegd Löw The Wine Estate is not liable for any products damaged or lost during shipping. Should you receive your order damaged, please contact the media@vergenoegd.co.za. We will consequently replace the damaged goods and place a claim with the carrier.


Please save all packaging materials and damaged goods before contacting us.